Privacy Policy
Effective Date: March 4, 2025
Digitalytics Voice is committed to protecting your privacy. This policy explains exactly what personal data we collect, why we collect it, and how it is used.
1. Information We Collect
When you submit our demo request form, we collect the following personal information:
| Data | Why We Collect It |
|---|---|
| Full Name | To personalize your demo call and communications |
| Phone Number | To place your AI demo call and send you SMS confirmations, meeting details, and appointment reminders |
| Email Address | To send follow-up information related to your demo request |
We may also collect non-personal technical data such as IP address, browser type, and pages visited for site security and analytics purposes.
2. How We Use Your Information
We use the personal data you provide strictly to:
- Place an outbound AI voice agent demo call to the phone number you provided.
- Send transactional SMS/text messages related to your demo — including scheduling confirmations, meeting details, appointment reminders, and demo follow-ups.
- Respond to support requests or questions you send us.
- Improve the reliability and quality of our services.
- Comply with applicable legal obligations.
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.
3. No Sharing with Third Parties for Marketing
We do not sell, rent, share, or disclose your personal information — including your phone number — to any third party for marketing purposes. Your data will never be used for third-party advertising or promotional campaigns.
Your information is shared only in the following strictly limited circumstances:
- Service delivery providers: Trusted vendors (such as Twilio for telephony and SMS delivery) who process data solely on our behalf and under strict data protection agreements. They are prohibited from using your data for any other purpose.
- Legal obligations: If required by law, regulation, court order, or governmental authority.
- Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred — but will remain subject to this Privacy Policy.
4. SMS Communications & Your Choices
By submitting our demo form, you expressly consent to receive SMS messages from Digitalytics Voice. These messages include:
- Demo request confirmations
- Meeting or appointment details
- Appointment reminders
- Follow-up messages related to your demo
Message frequency: Typically 1–3 messages per demo request. Message frequency may vary.
Message & data rates: Standard message and data rates may apply based on your mobile carrier and plan.
To opt out: Reply STOP to any SMS message at any time. Reply HELP for assistance or contact us at contact@digitalytics.ai.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. You may request deletion of your data at any time by contacting us.
6. Data Security
We apply industry-standard technical and organisational safeguards to protect your personal information from unauthorised access, alteration, disclosure, or destruction. No internet transmission is completely secure; we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate data.
- Request deletion of your personal information.
- Withdraw consent to receive communications at any time.
- Lodge a complaint with a data protection authority.
To exercise any of these rights, email us at contact@digitalytics.ai.
8. Children’s Privacy
Our services are not directed to anyone under 13 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes are effective when posted to this page with a revised effective date. We encourage you to review this page regularly.
10. Contact Us
For any questions or concerns about this Privacy Policy, or to exercise your data rights, please contact:
See also our Terms & Conditions for information about our SMS program and opt-out instructions.